At The Daily Groom Australia, our mission is to provide Aussie men with premium quality grooming products, while offering exceptional customer service.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. If for some reason you change your mind and would like to exchange the item or the item arrives faulty then you may be eligible for a refund. 

For all questions related to your refund or exchange, please contact our friendly staff at support@thedailygroom.com.au

Please note that to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Due to current limitations from our delivery provider (Australia Post), please allow potential delay in receiving return and refund instructions.

To start a return, you can contact us at support@thedailygroom.com.au


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and come to a conclusion. We may require a photograph as proof of the damaged item.


Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Gift cards are non-refundable. Please get in touch if you have questions or concerns about your specific item. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. To ensure correct process is followed, please contact us prior to proceeding with an exchange or return.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, you’ll be automatically refunded on your original payment method (unless otherwise agreed to, e.g. may be exchanged for a gift card if customer prefers). Please remember it can take some time (usually 5 business days) for your bank or credit card company to process and post the refund. It is also important to take into account delays caused by unforeseen circumstances such as lockdown limitations and postage service provider changes and limitations.